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Frequently Asked Questions

Dog playing with easer eggs
  • What if I have never used Zoom before? (Private Training)
    You will receive an invitation from Bonnie prior to the meeting. Once you accept a prompt will help you install Zoom on your computer. It takes only a few minutes and then you will join the meeting with Bonnie.
  • Will I need to clean my house because others will see when I am online.
    We maintain your privacy so nobody will see you or your home. In private training it is helpful for Bonnie to see your dog your dog in action so you can choose to turn on the video function
  • What if I am not available at the time the Live class is on?
    No worries, the replay is available all week for you to watch.
  • I am not tech savvy. What should I do?
    Not to worry we are here to help! Contact us and we will get your set up.
  • Do I need a special camera or microphone?
    No, your computer and phone are good enough
  • Do I need my puppy/dog to be present for on-line classes?
    It is entirely up to you. Some people like to watch first then go to the replay to practice with their dog. Others enjoy doing the live session with their dog.
  • What can I do if I have trouble getting online? (Classes)
    We recommend going onto facebook prior to the live session. If you have any troubles please call or email and we will assist you.
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